Privacy Policy

1. Commitment & Scope

Made With Oats ("we", "our", or "us") is an artisanal food kitchen based in Malad West, Mumbai, Maharashtra. We bake fresh, small-batch granolas, bars, and bites made with whole rolled oats and premium natural ingredients.

We are deeply committed to safeguarding the privacy and digital rights of our customers and visitors. This Privacy Policy details our practices regarding the collection, storage, utilization, and protection of your personal information in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").

2. Information We Collect

To prepare your freshly baked orders, coordinate reliable transit, and provide thoughtful customer assistance, we collect the following categories of information:

• Contact & Delivery Details: Full name, shipping destination address, landmark, postal pin code, active contact phone number, and email address.
• Order & Transaction Records: Selected items, bag quantities, pack sizes, order timestamps, total transaction amounts, and payment confirmation IDs.
• Customer Communications: Records of inquiries or assistance requests sent via WhatsApp, phone call, or email to our customer care team.
• Technical & Browsing Data: Anonymized device telemetry including browser type, operating system version, approximate IP geolocation, and session timestamps.

3. Payment Security & Zero Card Data Storage

We believe in total financial transparency and uncompromising digital security for all our patrons.

Because all our snacks are prepared fresh to order in weekly batches, Cash on Delivery (COD) is strictly unavailable. Full digital prepayment is authorized prior to fresh kitchen dispatch.

4. Purpose of Information Processing

Your personal data is used exclusively for transparent, legitimate operational purposes:

1. Kitchen Batch Scheduling: Scheduling fresh batch preparation of your chosen granolas and snacks.
2. Logistics Coordination: Booking doorstep transit with our verified delivery courier partners.
3. Transactional Notifications: Sending automated SMS, WhatsApp, and email alerts containing courier tracking links and delivery status updates.
4. Customer Care Support: Answering ingredient questions, addressing special delivery requests, and resolving transit queries.
5. Voluntary Batch Announcements: If you explicitly opt in to our newsletter, receiving occasional notices regarding fresh seasonal batch launches (you can unsubscribe anytime with zero fuss).

5. Strict Zero-Sale Policy & Third-Party Disclosure

We respect your inbox and your personal space as much as our own.

Information disclosure occurs only under verified necessity: with courier partners for physical package delivery, payment gateways for digital verification and approved refunds, or under statutory legal obligation.

6. Cookies & Local Storage

To provide a smooth, responsive shopping experience without forcing you to create an account immediately, our website utilizes standard browser storage technologies:

• Guest Cart & Wishlist (Local Storage): We store your selected items in local browser storage so your shopping bag and saved snacks are remembered without forced registration.
• Functional Session Identifiers: Minimal session identifiers used to maintain secure navigation and site performance. We do not deploy invasive third-party cross-site advertising trackers.

7. Data Retention & Security Measures

We employ administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, alteration, or disclosure:

• All web traffic is encrypted end-to-end via Transport Layer Security (TLS 1.3 / SSL).
• Internal access to dispatch manifests is strictly restricted to designated fulfillment personnel.
• Order transaction records are retained only for the duration required to satisfy operational, tax, accounting, and legal audit requirements under Indian law.

8. Your Privacy Rights & Choices

As a valued customer, you have the right to review, update, or request the deletion of your contact information from our operational communication lists once order fulfillment is concluded.

9. Grievance Officer & Contact Information

Questions, concerns, or requests regarding this Privacy Policy should be directed to our designated Data Coordinator: